Getting into Wall Pass on your first day
Your manager emails you an invite. Accepting it takes about a minute and you don't have to create an account from scratch.
2 min read
In short
- Click the button in your invite email. It signs you in; there's no password to make up.
- Four short screens: your name, a photo, a couple of details, and an optional password.
- Staff land on the Visits board, admins on the Dashboard. Bookmark getwallpass.com/admin.
Wall Pass is the app climbers use to pay for a day at your gym. You don't need to install anything. Your side runs in a normal web browser at getwallpass.com/admin. This page gets you signed in.
Step 1: Find the invite email
It comes from Wall Pass, to the email address your manager gave us. If it isn't in your inbox, check spam before asking for another one.
Step 3: Fill in your name and photo
Four short screens: your name, a photo, a couple of details, then an optional security step. The photo is worth doing, because it's how your manager recognizes you in the team list.
Step 4: Set a password if you're offered one
The last screen is optional and it says so. A password (at least 8 characters) just gives you a second way back in if you ever lose access to your email.
Step 5: You're in
Staff land on the Visits board, the screen you'll live on. Admins land on the Dashboard. Either way, bookmark getwallpass.com/admin now.
What you'll be able to see
At a gym there are two levels of access, and your manager picked one when they invited you. Most front-desk accounts are Staff.
What each role can do
Staff and Admin
- See the Visits board and match codes
- Request payment on a split visit
- Refund a visit
Admin only
- Dashboard and revenue
- Member list and contact details
- Gym settings: photos, prices, hours
- Stripe payouts
- CSV exports
- Invite and remove people
If you sign in and the only thing in the sidebar is Visits, that's normal. You're staff, and nothing is missing.
Video coming soon: How to accept your invite, about 1 min.
Common questions
The link says it's invalid or expired.
Ask whoever invited you to revoke the old invite in Users → Invites and send you a new one. Only the newest link works.
I already use Wall Pass as a climber.
Ask to be invited on that same email address. You won't get an email, because you already have an account. Sign out and back in, and the new access is there.
I'm signed in but I can't see anything except my own pass.
You're signed in as a climber rather than as staff. Check you used the invited email address, and tell your manager which address you're actually signed in with.